Henry Schein One announced a partnership with Amazon Web Services (AWS) to integrate generative artificial intelligence technologies into its dental technology platforms, including Dentrix, Dentrix Ascend, and Dentally. The collaboration will apply AWS’s AI capabilities across the Henry Schein One platform to enhance how dental professionals manage their practices and deliver care.
According to the company, the initiative is part of Henry Schein One’s global AI strategy designed to create an AI-augmented practice management system that unifies tools and workflows across scheduling, imaging, payments, and treatment presentation. The company said this approach aims to embed AI in each step of the dental process to reduce friction and improve outcomes.
“This collaboration represents a pivotal moment for dentistry,” said Ryan Hungate, chief clinical and strategy officer at Henry Schein One. “Cutting-edge AI is finally meeting clinical expertise. We’re not just improving workflows — we’re reimagining how dental care is delivered, documented, and optimized around the world. Our vision is to create an AI-first ecosystem that supports every aspect of care — from diagnostics to documentation, from claims to patient engagement — integrating intelligence into the core of every experience. This is the future of dentistry: connected, efficient, and profoundly human.”
According to the company, new AI-based tools will include a real-time documentation assistant that captures and summarizes patient interactions and voice-activated perio charting for hands-free charting. The partnership is also expected to add predictive business intelligence, automated claims validation, and dynamic pricing tools to help dental practices manage operations and revenue cycles. AI-driven scheduling and communication tools will aim to personalize patient interactions and reduce no-shows.
With AWS providing the infrastructure, Henry Schein One plans to expand these capabilities across the United States, United Kingdom, and European Union. The companies said the collaboration will support interoperability and consistency in standards of care worldwide.
"We're proud to combine AWS's AI services, including Amazon Bedrock and Transcribe Medical, with Henry Schein One's deep domain expertise in dentistry," said Dan Sheeran, vice president and general manager, healthcare and life science at AWS. "Together, we're building the industry's first AI solutions that can meaningfully improve patient outcomes while reducing the administrative load on dental professionals. This partnership shows what's possible when technology and healthcare innovation move in lockstep."
According to the company, the partnership emphasizes building secure, regulatory-compliant, and interoperable systems to help dental professionals focus on patient care while maintaining data privacy.
Henry Schein One, a subsidiary of Henry Schein, Inc., provides dental technology solutions for practice management, patient engagement, and business operations. AWS offers cloud computing infrastructure and AI services to a range of industries.
